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Privacy Policy

Committed to safeguarding the data and operational integrity of our global industrial partners.

Last Updated: October 26, 2023

1. Introduction

At LSENTR / Jinan STR Equipment Co., Ltd, we recognize the critical importance of data privacy in the modern industrial landscape. As a leading manufacturer of fiber laser cutting machines, laser welding machines, laser cleaning machines, and press brake machines, we engage with enterprise clients worldwide. This Privacy Policy outlines how we collect, use, protect, and manage your information when you interact with our digital platforms, request quotes, or utilize our OEM/ODM services.

By accessing our website or utilizing our services, you consent to the data practices described in this comprehensive policy.

2. Information We Collect

To provide you with tailored industrial solutions and maintain our high standards of service, we collect specific types of information:

  • Business Contact Information: Name, job title, company name, email address, physical address, and phone number provided during inquiries or equipment orders.
  • Technical Specifications: Details regarding your manufacturing requirements, facility specifications, and custom OEM/ODM parameters shared with our engineering team.
  • Digital Usage Data: IP addresses, browser types, interaction metrics, and access times collected automatically via cookies to optimize our platform's performance.

3. How We Use Your Information

The data we collect is strictly utilized to enhance your procurement experience and deliver robust industrial equipment solutions:

Service Fulfillment

To process orders, arrange international shipping, and facilitate customs clearance for your laser and press brake machinery.

Technical Support

To provide accurate after-sales service, warranty fulfillment, and remote troubleshooting based on your specific machine configurations.

Communication

To send critical updates regarding CE, FDA, or UL certifications, technical bulletins, and necessary maintenance schedules.

Platform Improvement

To analyze user behavior and optimize our digital infrastructure for a seamless B2B sourcing experience.

4. Data Security & Retention

As a manufacturer with over 10 years of industry experience, we apply the same rigor to data security as we do to our machine engineering. We implement enterprise-grade encryption, secure server protocols, and strict access controls to prevent unauthorized access, alteration, or disclosure of your business information.

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with international trade regulations, and resolve any potential disputes.

5. Information Sharing

LSENTR does not sell, trade, or rent your proprietary business information to external marketers. We may share necessary data with trusted third parties exclusively for operational purposes, such as:

  • Logistics and freight forwarding partners to deliver your machinery.
  • Financial institutions for secure payment processing.
  • Legal authorities when required to comply with international trade laws or protect our operational rights.

Privacy Inquiries

If you have questions regarding this Privacy Policy, wish to update your data, or exercise your data protection rights, please contact our administrative team directly.

Email Address

admin@strmachine.com

Phone Number

+8615692408097

Headquarters

No. 136 ChouFu Road, Licheng District,
Jinan City, Shandong, China

Submit a Data Request

We aim to respond to all privacy-related inquiries within 48 business hours.